Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction
with the Site, and information necessary to process your purchases. We may also collect
refer to any information that can uniquely identify an individual (including the information
below) as “Personal Information”. See the list below for more information about what
Personal Information we collect and why.
Examples of Personal Information collected: version of web browser, IP
address, time zone, cookie information, what sites or products you view, search
terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform
analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using
cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected: name, billing address, shipping
address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our
contract, to process your payment information, arrange for shipping, and provide
you with invoices and/or order confirmations, communicate with you, screen our
orders for potential risk or fraud, and when in line with the preferences you have
shared with us, provide you with information or advertising relating to our
products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processors Shopify and Sendle.
Customer Support Information
Examples of Personal Information collected: As above.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: Shopify and Sendle.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our
services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify
uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.
We and/or our carefully selected third party business providers may contact You with direct marketing communications and information about the Services or other products and services offered by Us via telephone, email, SMS, or regular mail. If You have indicated a preference for a method of communication, We will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which You received the marketing communication, or by contacting Us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication You have received.
Using Personal Information
We use your personal Information to provide our services to you, which includes:
offering products for sale, processing payments, shipping and fulfillment of your order,
and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for
our records unless and until you ask us to erase this information. For more information
on your right of erasure, please see the ‘Your rights’ section below.
We do not engage in fully automated decision-making that has a legal or
otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that
does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions.
This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This
denylist persists for a small number of days.
We may use temporary (session) cookies or permanent cookies when You access our Online Platforms and/or Services. This allows Us to recognise your browser and track the web pages You have visited. You can switch off cookies by adjusting the settings on your web browser.
changes to our practices or for other operational, legal, or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would
like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using
the details provided below:
5/27 Park Avenue, Burleigh Heads, QLD, 4220
Last updated: 1st March 2021
If you are not satisfied with our response to your complaint, you have the right to lodge
your complaint with the relevant data protection authority. You can contact your local
data protection authority, or our supervisory authority.